$100 half day/$199 full day

Requirements for Licensure (two hours) - $49
  Bring a buddy and each of you saves $25.00 on registration.
  Corporate Rate: (apply only to employees of the same company)
1st registrant = $100/half day, $199 full day & $49 (2 hour session)
2nd registrant = 50% of fee
3rd registrant = FREE

CALGARY: October 18 - 22

Terry Fannon
Tuesday, October 19, 2004 - All Day - 8:30 a.m. - 4:30 p.m.

After completion of this seminar, the participant will be able to:
1. Assess own writing skills
2. Write clearly and concisely using plain language
3. Structure messages
4. Punctuate correctly
5. Use bulleted lists effectively
6. Write stronger paragraphs

Terry Fannon
Terry has a BA from the U of A and a Certificate in Human Resources (including Training) from U of A Extension. His major areas of expertise are in business writing & editing and training and development. Terry gained his experience while being a writer-editor for ATCO Frontec and as a Trainer for Grant MacEwan College and Metro Community College.


Joanne Blake
Thursday, October 21, 2004 - All Day - 8:30 a.m. - 4:30 p.m.

After completion of this seminar, the participant will be able to:
1. Effectively and confidently host clients
2. Make effective introductions of self and others
3. Establish a game plan and prepare for networking events
4. Understand and practice the conversation cycle: small talk, conversation builders and graceful exit
5. Nurture and maintain internal/external relationships
6. Use rapport building techniques

Joanne Blake

Joanne has been a Certified Image Consultant since 1985. She has certification from the Association of Image Consultants International (since 1990); Personality Dimensions Certification through Career/Life Skills Resources Inc. and True Colours Certification through Career/Life Skills Resources.

Joanne’s major areas of expertise are in Social Skills for Business: Business Protocol & Etiquette, Image Management, Team Building and Interpersonal Communication. Her primary experience is as a customer service trainer/coordinator for a major clothing chain and as a professional image and client relationship consultant for many organizations within several industries.



Friday, October 22, 2004 - P.M. - 1:00 - 4:30 p.m.

Conflict Management
After completion of this seminar, the participant will be able to:
1. Summarize the key points of the collaborative conflict approach
2. Identify responses to conflict and how to use these appropriately
3. Discuss the anger arousal cycle and how that impacts conflict
4. Create positive cycles of cooperation and collaboration to break negative interaction cycles and patterns
5. Develop personal action plans to respond more productively and creatively to conflict

Denise Burrell
Denise Burrell is recognized as a leader in personal and organization effectiveness consulting. As co-founder and president of The Performance Group over the past 10 years, she has facilitated thousands of workshops and seminars. Denise draws on her experience as a manager, issue resolution specialist and corporate coach to develop practical, relevant solutions with her clients.

Denise’s varied experience is supplemented by a Masters of Adult Education (M.A.Ed.). She has a reputation for facilitating engaging, interactive learning that participants remember and apply. Denise has provided conflict management training to over 100 client groups ranging from railway foremen and psychiatric nurses to office managers and staff.


Debora Rothermel
Monday, October 18, 2004 - A.M. - 8:30 a.m. - Noon

After completion of this seminar, the participant will be able to:
1. Complete a goal planning sheet with an awareness of all critical elements of the process
2. Have a full appreciation of the difference between goals of having and goals of becoming
3. Demonstrate how purpose in life is more important than talent
4. Understand the three kinds of motivation and realize which one is the key to their success
5. Write two SMART goals that can be achieved within one year
6. List five essentials to becoming a master goal-setter

Debora Rothermel
Debora has a B.A. (Economics) and a B.Ed. as well as professional certification in the areas of facilitation, personal coaching and 4Di profile. Her major areas of expertise are in strategic planning, leadership development, management training, team-building and selecting and coaching sales/marketing teams. Debora’s experience with ideaWorks over the last 10 years has involved a myriad of industries including manufacturing, distribution and oil and gas supply companies (usually with entrepreneurial companies).


Joanne Blake
Friday, October 22, 2004 - A.M. - 8:30 a.m. - Noon

After completion of this seminar, the participant will be able to:
1. Apply basic interpersonal communication theory
2. Identify and practice effective meeting skills in the roles of chair and participant
3. Optimize business relationships in the workplace
4. Maximize business communication tools, using the appropriate medium for the message

Joanne Blake
(See above)


Claudia Verburgh
Wednesday, October 20, 2004 - All Day - 8:30 a.m. - 4:30 p.m.

After completion of this seminar, the participant will be able to:
1. Understand their personality strengths and areas that may need to be enhanced
2. Understand the strengths and stressors of their co-workers and possibly their managers
3. Have an appreciation of learning and teaching styles and preferences
4. Understand how our personality affects our career choices and career success

Claudia Verburgh (Calgary)
Claudia has a CMC and CHRP certificate and is a Senior Partner with Connolly Verburgh Consulting Group Ltd. Claudia was previously a Senior Manager with KPMG, managing the Career Consulting and Human Resources Management practices. During her 20-year career, Claudia has worked with a wide variety of organizations, assisting them with organization effectiveness.

Claudia has a passion for helping organizations to appreciate and maximize the value of their most previous resource – their people. She is active in the local Human Resources community, currently as Past President of the Human Resources Management Association of Edmonton. She is also the HRMAE Representative and Secretary for the Human Resources Institute of Alberta and a member of the Quality Council of Alberta and the Canadian Association of Management Consultants.

Patti Connolly (Edmonton)
Patti has a B.A. and PD/AD from the U of A and is a Senior Partner with Connolly Verburgh Consulting Group Ltd. Her firm specializes in helping organizations maximize their peoples’ skills through audits of the team’s processes and systems. Patti has extensive experience with large-scale HRM initiatives related to recruitment/selection, performance management, teamwork and career planning. She also has a special interest in related curriculum development.

Patti was previously a Senior Consultant with Telus, KMPG and the Career Manager for an international IT Consulting Firm. She has taught Human Resource Management for Metro College and currently teaches in the Career Development Diploma program for Concordia University College.


Mark Tokarik, P.Eng.
Monday, October 18, 2004 - P.M. - 1:00 - 3:00 p.m.

After completion of this seminar, the participant will be able to:
1. Understand the criteria for registration as a professional member with APEGGA
2. Understand the registration process and documentation required
3. Understand the policies of the APEGGA Board of Examiners in evaluating applications for registration with emphasis on the experience qualifications.

Mark Tokarik
Mark has a B.Sc. (Eng) in Civil Engineering from the University of Saskatchewan in 1981 followed by LL.B from the University of Saskatchewan in 1989. His major areas of expertise are in structural engineering and law. This experience was acquired while working for Cambrian Engineering doing industrial engineering primarily in the uranium and potash industries and with the Merchant Law Group. Mark is currently the Director or Registration with APEGGA.








Conference Centre
2200 Scotia Centre
700 - 2 Street SW
Calgary, AB T2P 2W1

Flo Primeau, CPP
Professional Development
APEGGA (Edmonton Office)
Tel: 780.426.3990 (ext. 364)
Toll Free: 1.800.661.7020
Fax: 780.425.1722