Wednesday, April 25

Seminar No. Time Type
Business Process Improvement 11 8:30 - 11:45 am Business

Process improvement involves the use of concepts and procedures that lead to order-of-magnitude improvements in such key measures as customer response time, quality and productivity. This seminar presents a structured framework based on extensive theoretical and practical operating experience that facilitates business process improvement. Improvements often result from the resolution of problem situations; hence the course will also encompass aspects of creative problem solving. Practical illustrations and interactive exercises will be used to illustrate principles and to provide practice with useful tools and techniques.

Edward A. Silver, Sc.D., P.Eng., holds the Carma Chair in the Faculty of Management at the University of Calgary. His work experience included positions with Arthur D. Little Inc. and the University of Waterloo and several visiting positions at Universities around the world. Professor Silver has consulted extensively on business process improvement, has co-authored a textbook and has published numerous articles.

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