 |
Dawn Ringrose |
Dawn
Ringrose, a presenter at APEGGA’s annual conference
this month, comes well qualified with a bachelor of science
degree, an MBA and certification as an excellence trainer
with the National Quality Institute. In 2003, she was made
a Fellow of the Canada Association of Management Consultants.
Should you take in her presentation? The following question-and-answer
section will help you decide.
What experience has Ms. Ringrose had to qualify her to present
on this subject?
She has worked as a registered ISO 9000 specialist with the
Canadian Association of Management Consultants. She has also
been an assessor of quality systems, the IQA International
Registrar of Certificated Auditors, and a certified seminar
leader with the Alberta Training for Excellence Corporation.
In addition, Ms. Ringrose has been a certified management
consultant with the Institute of Certified Management Consultants
of Alberta. She has established expertise in quality management
systems, strategic planning and marketing, during her work
in tourism, agriculture, health care, aboriginal issues,
governments and professional associations.
What skills will you get from this presentation that you
can take away and use in the workplace?
First, you will be better equipped to assess how well your
organization fits the National Quality Institute’s
Business Excellence Framework. The framework proposes the
following characteristics for high performing organizations:
•
Principles
•
Practices
•
Measures
This session will also help you understand the cost of quality
in the workplace with consideration of:
•
Errors
•
Re-working
•
Duplication
•
Customer dissatisfaction
Ms. Ringrose’s session will assist you with applying
the elements of the excellence framework in improving your
organization. You will learn how to use these elements to
sustain improvements made to the workplace.
What does the Framework for Business Excellence look like?
The framework offers six principles for excellence in overall
business performance: leadership, planning, customer focus,
people focus, process management and supplier/partner focus.
The institute’s vision is, “To inspire organizational
excellence.”
Says Nancy Toth, MA, APEGGA’s Professional Development
manager, “If continuous improvement is one of your
goals, do not miss this session.”
|
