Learning Objectives:

Upon completion of this Seminar, participants will be able to:

• Manage the struggle we often experience between meeting our substantive needs in the negotiation while maintaining or improving the working relationship

• Explain how our “mindset” and “assumptions” affect the way in which we interact with the other party during a negotiation

• Recognize the differences between traditional “Positional Bargaining” and the more effective “Interest Based Negotiation”

• Apply a format which can be used to prepare for the negotiation, provide structure during the actual negotiation and provide an evaluation tool for the session debriefing

• Differentiate between Alternatives, Interests and Concerns, Options, Benchmarks, Standards of Fairness
  

Gary McDougall

Gary is a retired police officer who served the law enforcement community for 25 years, where his focus was in the area of communication and, more specifically, hostage and crisis negotiation. In 1997, Gary successfully completed a Certification Program to become a qualified Hostage and Crisis Negotiator. Between 1997 and 2006, Gary was involved in 47 high-risk hostage/crisis situations.

Upon retiring from law enforcement in 2006, Gary formed a company called Conflict Solutions and is currently on the speaking circuit, delivering workshops and interactive seminars in effective negotiation skills, conflict management, dealing with difficult clients, ethics in the workplace and workplace violence issues.

Gary has also acted in a consulting role for the FBI in the area of Hostage/Crisis Negotiations. Gary is both a graduate of the FBI Hostage Negotiators Training School and has also served as an Instructor at the FBI Training Academy in Quantico, Virginia.

 

Overview:

All industries can best cope with the demands of today’s continually changing environment through management by project. Project management techniques have been used successfully in a wide range of fields such as engineering and construction projects, product development, entertainment events, software development and organizational change.

Learning Objectives:

The purpose of this course is to introduce an effective project management framework which can be usefully applied to technical and non-technical projects.

Upon completing this seminar, participants will be able to:

• Formulate and communicate project plans effectively

• Develop project schedules, cost estimates and responsibility charts

• Organize and lead a project team

• Apply techniques of project controls such as schedule control and change management

Structure:

Participants will have an opportunity to discuss the use of several tools that are essential for successful project management with focus on the front-end planning, communication and team work. Using case studies, workshops and class discussions, participants will apply their knowledge of project management tools and skills to practical problems.

Dr. George Jergeas, P.Eng.

George is a Professor of Project Management in the Schulich School of Engineering at the University of Calgary, where he has been involved in both the teaching of and research into project management since 1994.

He has over thirty years of experience, principally in infrastructure projects and claims and disputes. He is also an active project management consultant for both public and private sector organizations in Canada and has provided extensive project management training to many Canadian, American and international companies.

George’s research and teaching focuses on improving project alignment and building and sustaining project teams, productivity and contractual arrangements. He also works as a coach and trainer for managers and executives. He assisted project teams in oil sands developments, hospitals, roads and bridges, tunneling, LRT expansions and mining projects. As a claims consultant investigating many construction projects, both in Canada and the USA, George gained insight into the fundamental causes of project success and failure. Through his experience and research, George has developed a strong interest in improving project success founded upon improving the effectiveness of project teams.

Overview:

For many people, conflict is little understood and best avoided. This one-day workshop will shed some light on how to deal with conflict, analyze your role in conflict and build awareness about conflict within yourself and with others. Role-plays and exercises will develop new strategies, skills and tools to assist in turning conflict into cooperation. You will create a ‘Go Forward Plan’ to ensure that the skills and insights you have acquired are applied and appropriately introduced into the workplace.

Learning Objectives:

Upon completion of this seminar, participants will be able to:

• Describe their usual role/reaction in conflict

• Develop and employ strategies and tools to manage conflict more effectively

• Determine their conflict style and how it affects others

• Explain how conflict affects Team dynamics

• Make a plan to assist with future conflict situations
  

Michelle Phaneuf, P.Eng. Q.Med.

Michelle is a Professional Engineer, Qualified Mediator and the principal of REA-Reaching Enduring Agreements, a consulting firm specializing in resolving conflict. She brings to each workshop examples of her experience with business conflict, workplace conflict and energy contract negotiations.

Michelle has completed the Justice Institute of British Columbia (JIBC) Conflict Resolution Program with a specialization in Mediation/Negotiation through the U of C. She is currently a coach with Mount Royal University, a board member with Calgary Community Mediation, a member of the Alberta Arbitration and Mediation Society, the Human Resources Association of Calgary and the Association of Conflict Resolution. She is trained as a conflict coach through completion of the Cinergy Conflict Coaching program and is currently a member of the roster for the Alberta Courts Civil Mediation Program.

Overview:

Do you feel misunderstood? When problems occur, most of the crumbs lead back to miscommunication. Competence in communication is an important skill that you need to be successful in the workplace.

When making presentations, whether one-on-one, to a group or at meetings, do your listeners sometimes look dazed? As a writer, speaker or listener you are responsible for making sure your message is communicated clearly and accurately. Choice of words, watching body language and asking questions will help to ensure that what you are saying is what you mean, and that the receiver hears what is intended.

Well thought-out messages, sharp listening skills and the ability to ask the right questions lead to the successful completion of a project. We will also look at dealing with difficult people without becoming one yourself in this full-day, interactive workshop.

Learning Objectives:

Upon completion of this seminar, the participant will be able to:

• Identify specific words and phrases that impact the quality of the conversation

• Utilize various methods to defuse difficult conversations

• Practice attentive listening

• Explain what happens to communication when stressed

• Explain how to engage listeners and get them to accept their ideas

• Recognize the value of assessing the audience before and during any conversation

Participants will gain valuable skills to enhance their communications skills and develop a network of individuals who share the same issues. The workshop will consist of extensive hands-on learning, group discussion and time will be allowed for practice in a supportive, fun environment.

Joan Craven, B.Ed, Diploma ECHE
President, Craven Communications

Joan has been working in the communications field for over 25 years. She has seen first-hand the devastating consequences of poor communication, and is committed to helping you, and your organization, keep that from happening.

Her workshops deliver real-life ways to treat people with the courtesy and the respect they want, need, and deserve. Joan’s refreshing humour, thought-provoking insights, and situations, pulled right out of daily circumstances, will support you in:

• Dealing with difficult people without becoming one yourself

• Defusing difficult conversations with increased comfort and skill

• Knowing what to say – when you don’t know what to say

• Writing, speaking and presenting ideas clearly so you say what you mean the first time

Joan’s credentials include working as communications consultant and communications coach for various corporations and professional groups throughout Canada. She has held positions as Director of Communications at United Way of Calgary and Area, Manager of Communications at Rocky View School Division and Calgary Board of Education, Director of a Multi-Media Studio and she has authored three books.

 

Overview:

Take charge of your future with a strategic approach called “Be the CEO of your Life”.   You will learn how to apply strategic principles to your own life and career.  Discover how to identify and develop a personal vision and brand, focus on success factors and set your key strategic goals and tactics.  A workbook is provided for your Life Strategy Planning that will guide you into uncharted territory for an energetic and inspiring session!

This seminar will appeal to anyone who wants more from their life and career and isn’t content to just let it “happen”. 

Key Topics:

• Defining CEO of your Life

• Vision

• Strengths

• Motivators

• Your brand

• Your opportunities

• Barriers

• Your Key Strategies

• Your support team  (the “Board”)

• Key action plans

Seminar Delivery:

This seminar will be very interactive with introduction of tools and exercises that will be practiced and discussed in the classroom.  Real-life examples will be used to illustrate key concepts.

Learning Objectives:

Upon completion of this seminar, the participant will be able to:

• Explain how elements of strategic focus can work in their life

• Identify their personal vision and brand

• Take charge of their future to get what they want

• Prepare an outline of key action plans

Maria Saley, MBA, CEC

Maria is an accomplished facilitator with her own coaching, consulting and training business.  She focuses on developing leadership talent and strategies for companies and individuals.  Previously, her career included multi-million dollar corporate responsibilities with leading companies such as PepsiCo, Campbell Soup, and Lipton (Unilever), where she provided significant contributions in management, training and marketing roles.    In addition to her MBA, she has her Certified Executive Coach designation from Royal Roads University, and is a credentialed member of the ICF (International Coach Federation).

Maria coaches and develops workshops for organizations on a variety of topics such as personal strategy, coaching skills for leaders, emotional intelligence, employee engagement, interpersonal communication, sales strategy and strategic planning. Her clients come from industries such as oil and gas, telecommunications, insurance, foodservices and technology. She also teaches business courses at the University of Calgary and has previously taught and facilitated for Dale Carnegie.

Maria’s presentation style is very participative as she helps her audience to learn by doing. Theory is combined with interactive exercises and discussion to ensure that participants leave with new valuable tools to assist in their success.